How to fix common problems with your PS5 (step by step)

Learn how to fix common problems with your PlayStation 5 with these step-by-step tutorials.

Fix: PS5 stuck in safe mode

Solution 1

1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.

2. Remove the power cable and leave your PS5 for 20 minutes.

3. Reconnect the power cable and press the power button to turn on your PlayStation 5.

Solution 2: Update system software

1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.

2. Press the power button on your PS5 console and hold it for about 6 to 8 seconds until you hear a second beep.

3. When you see the “Safe Mode” screen, connect your controller to your PS5 using the USB cable.

PS5 safe mode

4. Press the PS button (PlayStation logo) on your controller.

PS button on PS5 controller

5. Choose the Update System Software option.

Update System Software option in PS5 Safe Mode

6. Choose the Update Using Internet option.

Update Using Internet

7. Click the Update button.

Update system software on PS5

If there's an update, your PS5 will update the system software and automatically restart. Your PS5 might restart two times. Just wait until you see the login screen.

PS5 system software update PS5 system software update

Solution 3: Clear System software cache

1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.

2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.

PlayStation 5 power button

3. When you get to the “Safe Mode” screen, you connect your controller to your PS5 console using the USB cable.

PlayStation 5 Safe Mode

4. Press the PS button (PlayStation logo) in the middle of the controller.

PS button on a PlayStation 5 controller

5. Select the Clear Cache and Rebuild Database option.

Clear Cache and Rebuild Database option

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Select the Clear System Software Cache option.

Clear system software cache on a PlayStation 5

8. Press the X button on your controller.

9. Select the OK button.

10. Press the X button on your controller.

Your PS5 will now clear the system software cache.

Clearing the cache will not delete your games, saved data, or other essential files.

Solution 4: Rebuild the database

1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.

2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.

PlayStation 5 power button

3. When you see the “Safe Mode” screen, connect your controller to your console using the USB cable.

PlayStation 5 Safe Mode

4. Press the PS button (PlayStation logo) in the middle of the controller.

PS button on a PlayStation 5 controller

5. Select the Clear Cache and Rebuild Database option.

Clear Cache and Rebuild Database option

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Select the Rebuild Database option.

Rebuild database on a PS5

8. Press the X button on your controller.

9. Select the OK button.

10. Press the X button on your controller.

Your PS5 will now rebuild the database.

This process will not delete your games, saved data, or other essential files.

Solution 5: Reset

If none of the solutions work for you, then the last solution you can try is the Reset option.

The Reset option deletes all data on your PlayStation 5. This option should be the last step when troubleshooting.

1. Shut down your PlayStation 5 by pressing and holding the power button on your PS5 until you hear a beep.

2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.

PlayStation 5 power button

3. When you see the “Safe Mode” screen, connect your controller to your console using the USB cable.

PlayStation 5 Safe Mode

4. Press the PS button (PlayStation logo) in the middle of the controller.

PS button on a PlayStation 5 controller

5. Select the Reset option.

Reset PS5

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Follow the on-screen steps to reset your PS5.


Fix: Padlock icon next to a game

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Open Users and Accounts.

PlayStation 5 Users and Accounts

3. Select Other.

PS5 Other settings

4. Click Restore Licenses.

PS5 Restore Licenses

5. Click Restore.

PS5 Restore button

Your PlayStation 5 will now restore licenses.

6. When the process is complete, you click OK.

PS5 Licenses restored

Fix: PS5 asking to buy a game again

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Open Users and Accounts.

PlayStation 5 Users and Accounts

3. Select Other.

PS5 Other settings

4. Click Restore Licenses.

PS5 Restore Licenses

5. Click Restore.

PS5 Restore button

Your PlayStation 5 will now restore licenses.

6. When the process is complete, you click OK.

PS5 Licenses restored

Fix: Deleted game on the home screen

Solution 1: Restore licenses

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Open Users and Accounts.

PlayStation 5 Users and Accounts

3. Select Other.

PS5 Other settings

4. Click Restore Licenses.

PS5 Restore Licenses

5. Click Restore.

PS5 Restore button

Your PlayStation 5 will now restore licenses.

6. When the process is complete, you click OK.

PS5 Licenses restored

Solution 2: Rebuild database

Note: Rebuilding the database will not delete anything.

1. Turn off your PlayStation 5.

2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.

PlayStation 5 power button

3. When you see the “Safe Mode” screen, connect your controller to your console using the USB cable.

PlayStation 5 Safe Mode

4. Press the PS button (PlayStation logo) in the middle of the controller.

PS button on a PlayStation 5 controller

5. Select the Clear Cache and Rebuild Database option.

Clear Cache and Rebuild Database option

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Select the Rebuild Database option.

Rebuild database on a PS5

8. Press the X button on your controller.

9. Select the OK button.

10. Press the X button on your controller.

Your PS5 will now rebuild the database.

This process will not delete your games, saved data, or other essential files.


Fix: Can't find purchased game in the PS5 library

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Open Users and Accounts.

PlayStation 5 Users and Accounts

3. Select Other.

PS5 Other settings

4. Click Restore Licenses.

PS5 Restore Licenses

5. Click Restore.

PS5 Restore button

Your PlayStation 5 will now restore licenses.

6. When the process is complete, you click OK.

PS5 Licenses restored

Fix: PS5 turns on with TV

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Scroll down the “Settings” menu and open System.

Open System settings on the PlayStation 5

3. Open HDMI settings.

Open HDMI settings on the PlayStation 5

4. Select Enable HDMI Device Link and press the (X) button on your controller to turn it off.

Disable HDMI Device Link on the PlayStation 5 Disable HDMI Device Link on the PlayStation 5

5. You can close the settings screen now.


Fix: PS5 is going into rest mode by itself

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Open System.

Open PlayStation 5 system settings

3. Open Power Saving.

Open PlayStation 5 power saving settings

4. Select Set Time Until PS5 Enters Rest Mode and press the X button on your controller.

Open PlayStation 5 rest mode settings

5. Select During Media Playback and press the X button.

PlayStation 5 rest mode setting During Media Playback

6. Select Don't Put in Rest Mode and press the X button.

Disable Rest Mode for media playback

7. Select While Playing Games and press the X button.

PlayStation 5 rest mode setting While Playing Games

8. Select Don't Put in Rest Mode and press the X button.

Disable Rest Mode for game play

9. Go back to System settings.

10. Open HDMI settings.

Open PlayStation 5 HDMI settings

11. Select Enable HDMI Device Link and press the X button to turn this feature off.

Disable HDMI Device Link

12. You can close the settings screen now.


Fix: Can't start a game on PS5

Solution 1: Restore licenses

1. Open settings by selecting the settings (gear) icon in the upper right corner of your screen and pressing the (X) button on your controller.

Open PlayStation 5 settings

2. Open Users and Accounts.

PlayStation 5 Users and Accounts

3. Select Other.

PS5 Other settings

4. Click Restore Licenses.

PS5 Restore Licenses

5. Click Restore.

PS5 Restore button

Your PlayStation 5 will now restore licenses.

6. When the process is complete, you click OK.

PS5 Licenses restored

Solution 2: Delete and reinstall

1. Select the game you want to delete.

Select a game

2. Press the options button on your controller.

Options button on a PlayStation 5 controller

3. Select Delete.

Select Delete

4. Press the X button on your controller.

X button on a PlayStation 5 controller

5. On the “Delete” screen, you select the OK button.

Delete a game on the PS5

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Once the game is deleted, you go to Game Library.

8. Select Your Collection.

You can now find the game and download and install it again.

Solution 3: Clean the disc

If you're using the disc version of a game and the disc has fingerprints or smudges on it, clean it using a soft cotton or microfiber cloth and some water. WARNING: Do NOT use soap, window cleaners, or any other cleaning agent to clean the disc.

Solution 4: Clear the cache

1. Turn off your PlayStation 5.

2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.

PlayStation 5 power button

3. When you get to the “Safe Mode” screen, you connect your controller to your PS5 console using the USB cable.

PlayStation 5 Safe Mode

4. Press the PS button (PlayStation logo) in the middle of the controller.

PS button on a PlayStation 5 controller

5. Select the Clear Cache and Rebuild Database option.

Clear Cache and Rebuild Database option

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Select the Clear System Software Cache option.

Clear system software cache on a PlayStation 5

8. Press the X button on your controller.

9. Select the OK button.

10. Press the X button on your controller.

Your PS5 will now clear the system software cache.

Clearing the cache will not delete your games, saved data, or other essential files.

Solution 5: Rebuild the database

1. Turn off your PlayStation 5.

2. Press the power button on your PS5 console and hold it for 6 to 8 seconds until you hear a second beep.

PlayStation 5 power button

3. When you see the “Safe Mode” screen, connect your controller to your console using the USB cable.

PlayStation 5 Safe Mode

4. Press the PS button (PlayStation logo) in the middle of the controller.

PS button on a PlayStation 5 controller

5. Select the Clear Cache and Rebuild Database option.

Clear Cache and Rebuild Database option

6. Press the X button on your controller.

X button on a PlayStation 5 controller

7. Select the Rebuild Database option.

Rebuild database on a PS5

8. Press the X button on your controller.

9. Select the OK button.

10. Press the X button on your controller.

Your PS5 will now rebuild the database.

This process will not delete your games, saved data, or other essential files.