How to delete a user on your PlayStation 5
To delete a user on PS5, go to Settings → Users and Accounts → Delete Users and confirm. You can't delete the profile you're logged in as, so switch accounts first. And if it's the only profile on the console, you can't delete it at all. More on that below.
Deleting a user removes their local data (save games, screenshots, and video clips) from this console only. Their PSN account, game library, and trophies stay on Sony's servers. If they log back in, everything's still there.
Check these two things before you delete
Deleting a user is permanent for this console. Do these two things first.
1. Back up save data, video clips, and screenshots
If the user has save files, clips, or screenshots you want to keep, back them up to the PS Plus cloud or a USB drive. Once the profile is deleted, local files are gone from this console.
2. Check if they have Console Sharing enabled
If the user you're deleting has Console Sharing and Offline Play turned on, other profiles on this console can currently play their games. Deleting that profile removes that access. There's no way to recover it without repurchasing on your own account.
To check: Settings → Users and Accounts → Other → Console Sharing and Offline Play. If it says "Enable" (not "Disable"), it's off and you're fine. If it says "Disable," it's on and you'll lose access to their games.
Method 1: Deleting a specific user
Use this if you're keeping the PS5 and just want to remove a profile.
- Log into a different account. You can't delete the profile you're on.
- Go to Settings (gear icon, top right).
- Open Users and Accounts.
- Scroll to the bottom of the left menu and select Delete Users.
- Select the user you want to delete.
- Select Yes to confirm.
Method 2: Factory reset (for selling the console)
If you're selling or giving away your PlayStation 5, deleting users one by one isn't enough. You need to wipe the whole console. This removes every profile, every game, and every saved password. The buyer gets a blank system.
- Go to Settings.
- Open System.
- Select System Software.
- Select Reset Options.
- Select Reset Your Console.
- Select Reset.
Don't turn the console off during the reset. It will power cycle a few times on its own. If you unplug it mid-process, the system software can get corrupted and you'll need to reinstall it via Safe Mode and a USB drive.
Also, sync your trophies and back up your saves to PS Plus cloud or USB before you start. After the reset, they're gone from this console.
Frequently Asked Questions
Does deleting a user delete their games?
It removes the game files from the console's SSD. The games themselves stay tied to their PSN account. If that account logs into a different PS5 later, it can redownload everything for free.
Can I delete the first (primary) account on PS5?
You can't delete the only profile on the console. If you have just one account, create a second one first. If you have multiple profiles, deleting the first one created may trigger a full console reset. If that's what you want (selling the console), use the factory reset method above instead.
How much space does a user profile take up?
Usually 50 to 200 MB, depending on how many save files, screenshots, and clips they have. Deleting a profile won't noticeably free up SSD space unless they had a lot of local media.